CredEvolv Privacy Policy

CredEvolv Services LLC Privacy Policy

Before you get started, we’d like to tell you more about what we do with information we collect about you.

At CredEvolv Services, LLC, we respect and use commercially reasonable practices in order to protect the privacy of those who visit or use our Websites (defined below). Because of the nature of our business, our Websites, products or services are not designed to appeal to children under the age of thirteen (13) and are intended for use of adults over the age of eighteen (18). Therefore, we do not knowingly attempt to solicit, receive or collect any information from children, and children should not use our Websites, products or services at any time.

When you use, access, or interact with our Services (defined, below) you are consenting to how we collect, share, and otherwise use information about you as described in this Privacy Policy. Since we may collect information about you, your clients, or potential clients, you should also know we’re committed to securing our systems and the protection of your and their data.

Please take the time to read these documents carefully.

What This Policy Covers

This Privacy Policy covers how CredEvolv Services, LLC and its affiliated companies (collectively, “CredEvolv,” “we,” “us” or “our”) collect, process, use, and store data from customers of CredEvolv products and users of CredEvolv Services (defined below) (and, where applicable, their referrals, clients, or potential clients) and from visitors to any of our websites, applications, or social media pages, (collectively, “Websites”). It does not cover the privacy practices of third parties who are non-affiliates and/or that we do not own or control.

Any interaction with our Websites or any services that you request or that are provided by us are referred to in this Policy, collectively, as our “Services.” CredEvolv clients or customers should also refer to any other customer or service agreements in place, including any additional terms of service, which may state additional terms governing use of our Services. By visiting any of the CredEvolv Websites, you are accepting the practices described herein.

This policy applies to information we collect:

• Via the Websites.
• In email, text, and other electronic interaction between you and these Websites or otherwise with CredEvolv.

It does not apply to information collected by:

• Us offline or through any other means, including on any other Websites operated by or for any third party; or
• Any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Websites.

We may provide third party content or links to third-party web sites or applications, or include features that allow you to connect your CredEvolv account with your accounts with third parties. When you leave our Services or Websites or interact with a third-party feature, you should also read the applicable third party’s privacy policies and terms of service to make sure you understand how they might collect and share information about you, as it may differ from ours.

What Information We Collect

Some of the main ways we collect information about you: when you give it to us, via automated technologies, and when we ask others for it.

Information You Provide to Us

You may provide information to us in various ways, such as through forms, features, or other means offered through our Websites or Services. Examples include information you provide to us when registering as a member or user, and feedback forms where you send us comments, questions, or other feedback. The types of information you provide us fits into two general categories:

• Personal Information: This is information that identifies you, your clients, or your referrals personally, such as full name, street address, email address, Social Security number or phone number.
• Non-Personal Information: This is information about your or your referrals’ household that doesn’t identify anyone personally, like gender, income, or interest in products.

When we combine information that isn’t Personal Information (like Non-Personal Information or Usage Information, which we explain below) with Personal Information, we treat it like Personal Information for as long as it is combined.

• Information You Provide in Sales Inquiries or Demonstration Requests: When you request information through our Websites, we may ask you to provide your name, title, company, address, email and telephone number.
• Registration Information: When you register to use the Services or Websites, we may collect certain information from you, including your name, email address, and other information that we use to contact you or provide Services to you.
• Client Information: In the course of delivering our Services, we may receive information about you, your clients, or potential clients (which may include personally identifiable information), which is provided to us by you. Where applicable, you are responsible for posting your privacy policies, providing notice, and obtaining appropriate consents to collect data from your clients or potential clients and providing it to us as a third-party service provider.
• To Provide our Services: We may use the information that we collect (i) to operate, test, maintain, enhance and provide features of our Services or Websites; (ii) to provide additional Services or information that you request; and (iii) to provide support to users and site visitors.

Information We Automatically Collect

In addition to information you provide to us, we automatically collect certain information about how you access and interact with our Services and Websites (“Usage Information”). This Usage Information is a key part of how we improve your CredEvolv experience. We and our partners may use various technologies to collect and store Usage Information in connection with our Services. These may include things like cookies, browser web storage (e.g., HTML5), web beacons and similar technologies. There three types of Usage Information we may collect:

• Device Information. This is information about how you access our Services, such as the operating system, hardware model, application or browser type and version, and unique identifiers associated with your device. We may also integrate with built-in device features (e.g., when you turn on fingerprint access for your account).
• Log Information. There are certain pieces of information we automatically collect in system logs or similar files about how you interact with our Services, such as which features you visit or click on. This Log Information may also include things like your IP address, browser or device configuration, date and time of access and cookie information.
• Location Information. We may use certain information like your IP address or other Device Information or Log Information to estimate your location (e.g., your city or state). We may also request to use location-enabled services on your device (which typically provide GPS or Wi-Fi access point details) to enhance our Services. We will only use these location-enabled services on your device with your consent, though.

Information Third Parties Provide About You

Many of our features rely on information about you that we collect from third parties. We will collect information, which may include your credit history and credit scores from credit bureaus and other partners to determine your eligibility for the programs we offer and to provide the Services. We may also work with different third-party partners to supplement other information we collect directly from you. We might also collect information from other users like you through things like a member referral program, for example.

How We Use the Information We Collect

We use the information we collect from you and third parties to provide our Services, communicate with you, conduct research and development to improve or enhance our Services and our users’ experience, and promote our Services. These are a few examples:

• To create your account and provide the Services to you. We use the information we collect to create and secure your account, create and maintain your member profile, and to provide the Services to you.
• To provide features to you. We use the information we collect to develop and bring you various features tailored to meet your specific needs and interests.
• To communicate with you. We use information we collect to provide you with member support or to send you things like service-related announcements, offers from our partners and other updates or promotions. Most of the time we’ll communicate with you by email, but we may also send you push notifications, browser notifications, or even written correspondence through the mail.
• To conduct research and to improve and promote our services. We use the information we collect to conduct research and to improve or enhance and promote our Services.
• For legal reasons. We reserve the right to access, use, preserve, transfer or disclose, at any time without notice to you, any information (including Personal Information) as reasonably necessary to:

• Comply with any applicable law, regulation, subpoena or legal process, or respond to any governmental requests and cooperate with law enforcement, if we believe such action is required or permitted by law;
• Protect the safety, integrity, rights or security of our members, our Services or equipment, or any third party; or detect, prevent or otherwise address fraud, security or technical issues related to our Services or our partners.

When We Share the Information We Collect

Information we will not share:

• We do not share credit reports or scores with unaffiliated third parties without your consent (except agents acting on our behalf; we explain that below).
• We do not sell your Personal Information to or share your Personal Information with unaffiliated third parties for their own advertising or marketing purposes without your consent.

We may share information about you, including Personal Information, with third parties in a variety of ways, such as:

• Agents acting on our behalf. We may share information about you with service providers or agents in order to have them perform on our behalf any of the activities we are permitted to conduct under this Privacy Policy. This includes things like designing or operating features, helping us research and test feature improvements, identifying offers or personalized recommendations, performing analytics and marketing our Services. These third parties are acting on our behalf so while they may have access to your information, including things like your credit reports and scores, they’re required to follow our instructions and meet the standards explained in our Privacy Policy when handling information about you that we provide them.
• When we collaborate with third parties to provide and improve our Services. We may sometimes share information about you with third parties we collaborate with in connection with providing or improving our Services. This can occur, for example, when we’re providing an integrated or co-branded feature with a partner or doing a joint research project with another organization to help improve our Services. We may also share information like the feedback you submit to us if it relates to both our Services and a partner’s products.
• Our partners when you ask for their services. We may also give you opportunities to interact with third party partners through our Services, such as when we send you to the partner’s site for you to provide the information directly to them. In some cases, if you click through to go to a partner’s site, you will automatically be sending your personal information to that partner. Remember that any information you provide to the partner, whether through us or on your own, will be subject to their privacy practices and terms and conditions.
• When you publicly post the information. As part of our Services, we may provide opportunities for you to publicly post reviews, questions, comments, suggestions or other content, which may include anything you share in a public forum is, obviously, public, so think carefully about what you decide to share.
• As part of a corporate change. We may disclose and transfer information about you to a third party as part of, or in preparation for, a change of control, restructuring, corporate change, or sale or transfer of assets. If such a business transfer results in a material change in the treatment of your Personal Information, you will be notified by e-mail (using the primary email address on your account) or by a prominent notice on our site.
• For legal reasons. We reserve the right to transfer or disclose information about you to third parties for certain legal purposes.
• With your consent. There may also be other contexts in which we share specific types of personal information with your consent.

We may also share with third parties de-identified or aggregated data we collect, such as de-identified or aggregated credit reports or scores, de-identified demographic information, or information about the computer or device from which you access the Service. We share such information for a variety of purposes, including to analyze Service usage, develop shared services, and improve our own products and features.

Access, Update, or Deactivate Your Account

Accessing and Updating Your Account Information

You are responsible for maintaining the accuracy of the information you provide to us, such as your member profile information. You can access and make changes to certain personal information by logging in to your account through our Websites and updating your information.

Canceling Your Membership and Deactivating Your Account

We’d hate to see you go, but if you do, we have to let you know that we do not delete information about you upon deactivation of your account or cancellation of membership. We will, however, disable your account and stop sending you further communications.

Our Security Practices and Social Security Protection Policy Statement

CredEvolv maintains physical, electronic, administrative and procedural safeguards intended to protect the confidentiality of personal information that we collect about you. We limit access to help protect against their loss or misuse and we do not disclose to third parties except with your consent, or where such disclosure is required or permitted by law.

Changes to Our Privacy Policy

We reserve the right to change this Privacy Policy at any time without notice to you. If there are any material changes in the way we treat your credit report information or personal information, CredEvolv will send a notice to the primary email address on your account or place a prominent notice on our platform before the change goes into effect. CredEvolv will also promptly make an updated Privacy Policy publicly available on our platform. Changes will be effective as soon as the revised Privacy Policy is posted unless otherwise stated.

Your Choices/Opt-out

We offer you choices when we ask for personal information, whenever reasonably possible. We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. You may decline to provide personal information to us and/or refuse cookies in your browser, although some of our features or services may not function properly as a result. If you no longer wish to receive promotional communications, you may opt-out of receiving them by following the instructions included in each communication or by emailing or calling us per the information contained on our contact page. By providing information to Company you are consenting to the collection, use and disclosure of such personal information in the manner described in this privacy policy. We provide you the opportunity to withdraw your consent at any time by following the procedure described in this Choice/Opt-Out provision. Such consent may be withdrawn by calling the telephone number provided below or may be done in writing/email and sent to our customer service department at the following physical address or email address:

CredEvolv Services, LLC.

2338 Immokalee Rd STE 226

Naples, FL 34110

Phone: 877.850.3444

Email: [email protected]

Want More Information on Our Privacy Policy?

Thanks for taking the time to read through all this. If you have questions regarding this policy or privacy practices at CredEvolv Services, LLC., you can call the number, above, or contact us via the mailing or email address, above.